Holywell Nursing Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This was the first assessment for this service under the new provider. At this assessment we have rated this key question good. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This was the first assessment for this service under the new provider. This key question has been rated good. This meant people experienced positive outcomes and staff worked consistently to ensure care was effective and based on people’s needs and preferences.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This was the first assessment for this service under the new provider. At this assessment we have rated this key question good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs. This was the first assessment for this service under the new provider. At this assessment we have rated this key question good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This was the first assessment for this service under the new provider. At this assessment we have rated this key question good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care..