The Place Up Hanley
- Care home
- 51 beds
- No nursing
- Dementia care
- Registered since 2015
- Berry Hill, Stoke-on-Trent, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2017, most recently Requires improvement in June 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 76
rated care homes in Stoke-on-Trent are rated Requires improvement, like this one.
The Place Up Hanley: inspection record
Rated Requires improvement in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Holly Lodge Residential Home Limited (Good, 0.6 miles away) and The Meadows (Good, 0.6 miles away).
Nearest care homes:
- G Holly Lodge Residential Home Limited Good, 0.6 miles away
- G The Meadows Good, 0.6 miles away
- G Choices Housing Association Limited - 60 Holdcroft Road Good, 0.6 miles away
- G Choices Housing Association Limited - 63 Hoveringham Drive Good, 0.7 miles away
- – Hanley House Not yet rated, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 7 June 2022. Quoted under the Open Government Licence.
The Place Up Hanley is a care home providing personal care. The home is registered to support up to 51 people. At the time of the inspection there were 30 people living there. The home supported younger and older people, some of the people were living with dementia or other mental health support needs. Some people may also have had physical or sensory disabilities.
What inspectors found
New quality assurance systems were being introduced however we could not be sure these would always be effective and as they were not yet embedded. The registered manager was honest that the systems were a work in progress. Medicines processes had improved, but some improvements were still needed. Some care plans did not contain enough detail, particularly after incidents had occurred. Some people needed extra support due to their needs and it would be beneficial if more in depth training was offered to staff. Two people did not have the necessary assessments in place regarding their decision-specific capacity, however other people did have this in place. The registered manager was open to feedback and acted on omissions we identified.
Read the rest of CQC's summary
People were protected from the risk of infection and were supported to have visitors in line with government guidance. We observed enough staff to support people, although there was some mixed feedback about this. Staff were recruited safely. People were protected from abuse; staff understood their responsibilities and referrals had been made when necessary. Staff received training to be effective in their role and they felt confident. There was mixed feedback about food, however people had sufficient amounts to eat and drink and had a choice. People had access to other health professionals. The home was clean and adapted to meet the needs of those living there.
The provider was receiving support from an external consultant to help the service improve. The registered manager was aware of their duty of candour, although there was some mixed feedback about communication within the service from relatives. Relatives and staff were positive about the registered manager, they felt the service had improved and staff felt more supported. People were supported with their individual needs. The registered manager worked in partnership with other organisations and had responded to local authority feedback in order to make improvements.
Questions to ask when you visit
- Safe was rated Requires improvement on 7 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Lisa Bibby
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 7 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Place Up Hanley Limited
- Ownership type
- Organisation
- Companies House number
- 08441958 (opens Companies House)
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does The Place Up Hanley provide nursing care?
- No. The Care Quality Commission lists The Place Up Hanley as a care home without nursing.
- How many beds does The Place Up Hanley have?
- The Care Quality Commission's register lists 51 beds at The Place Up Hanley.
- When was The Place Up Hanley last inspected?
- The Care Quality Commission's latest rating for The Place Up Hanley was published on 7 June 2022.
- Who runs The Place Up Hanley?
- The Place Up Hanley is run by The Place Up Hanley Limited.
- What is The Place Up Hanley's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 June 2022.
Contact
- Phone
- 01782 219888
- Address
- Wooliscroft Road, Bucknall, Stoke on Trent, ST2 9HP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Holly Lodge Residential Home Limited (Good, 0.6 miles away) and The Meadows (Good, 0.6 miles away).
Nearest care homes:
- G Holly Lodge Residential Home Limited Good, 0.6 miles away
- G The Meadows Good, 0.6 miles away
- G Choices Housing Association Limited - 60 Holdcroft Road Good, 0.6 miles away
- G Choices Housing Association Limited - 63 Hoveringham Drive Good, 0.7 miles away
- – Hanley House Not yet rated, 1.1 miles away