Choices Housing Association Limited - 60 Holdcroft Road

There were enough staff to support people safely. We made a recommendation for the provider to review their contingency plans in place to deal with staff absences. People were supported by safely recruited staff who had the skills and knowledge to provide effective support.

People who used the service were supported safely. People had opportunities to access the community and be involved in interests they enjoyed. People were supported by caring and kind staff who promoted choices in a way that people understood. Information was available to people in an accessible format. People's dignity was maintained and their right to privacy was respected.

Effective care planning was in place which guided staff to provide support that met people's diverse needs and in line with their preferences. The design and layout of the service was adapted to meet people's needs. People received support in their best interests and in the least restrictive way possible.

Systems were in place to monitor the service, which ensured that people's risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the manager who acted on concerns raised to make improvements to people's care. The manager understood the responsibilities of their registration with us.

The service met the characteristics of Good in all areas; more information is available in the full report below.