Choices Housing Association Limited - 103 Heath Street

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People received exceptional care at the end of their life that met their wishes. Staff ensured people received caring support and attention in the final days of their life.

People and relatives were consistently involved in all aspects of their care to ensure support reflected their preferences. The positive outcomes for people using the service were reflected in the principles and values of Registering the Right Support, by promoting choice and control, independence and inclusion.

The registered manager had forged excellent working relationships with other professionals to ensure people received the best possible care in line with their individual needs and preferences. Continuous learning and improvement strategies were used to continually seek ways to improve the level of support people received.

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people's needs. People's medicines were managed, and staff followed infection control procedures.

People were cared for by caring and attentive staff who supported people in a dignified and respectful way. People's right to privacy was upheld. People had been supported to maintain friendships that were important to them. Staff and the registered manager respected people's diverse needs and promoted an open culture.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to complaints procedures and their feedback was used to inform service delivery. The registered manager had systems in place to ensure people's risks were mitigated. The registered manager worked in line with the requirements of their registration.