Bradwell Hall Nursing Home

People were supported by a well-trained staff team who understood people's needs and knew how to keep people safe. Staff were recruited safely and there was a positive culture shift amongst the staff across the home. People received their medicine in a safe way and practices which had previously deemed to be unsafe were no longer supported. Staff understood the importance of choice and cared for people in a dignified way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plan documentation had improved. Records were detailed and gave staff the information they needed about people they were supporting. The governance systems had been redeveloped which evidenced care and support people received was monitored and reviewed to continue to drive improvement.

There was a new registered manager in place. The clinical operations director had continued to work with the providers, staff and people at the home to continue to improve practices, embed and sustain improvements and continue to enhance the quality of the service.