Abbeywell Court

During our assessment of this key question, we found processes in place to promote a culture of learning were effective. The provider worked with people and partner agencies to establish and maintain safe systems of care, in which safety was managed, monitored and assured. Where people had been identified as at high risk in relation to falls, swallowing, nutrition, skin and distressed behaviours, monitoring charts were in place as required and any concerns were shared with the relevant health agencies. People were protected from the risk of abuse. Medicines were received, stored, administered, and disposed of safely and people received care from suitably trained staff. There were effective systems in place to ensure the environment was kept safe. Systems in place to minimise the risk of spreading infection were effective. Medicines were received, stored, administered, and disposed of safely.

During our assessment of this key question, we found improvements had been made in how people were cared for. People were treated with kindness, compassion and dignity, and as individuals. People’s immediate needs were met. Systems in place to promote the wellbeing of staff and to enable them to deliver person centred care were effective.

Although the provider employed staff who planned, facilitated and coordinated social events and activities, further work was needed to ensure activities were designed to meet people’s individual interests and needs.

During our assessment of this key question, we found staff understood about equality and diversity and wanted to provide compassionate care. The provider had procedures in place such as one-to-one meetings and team meetings to ensure staff felt valued and could raise any issues affecting their work. The provider had a whistleblowing policy which staff understood. The provider had procedures in place to promote staff wellbeing and worked with staff to ensure they could perform at the best of their abilities.

The provider worked with health and social care partners to ensure people achieved positive outcomes and continued to work with partners to drive improvements at the service. The provider was working with the local authority and partner agencies to make service improvements. The provider had been making improvements to their governance and assurance systems.