Elm Lodge
Care home with nursing, Ealing, 75 beds
Good
Rated on
Rating from the Care Quality Commission.
Elm Lodge: inspection record
Rated Good in April 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2018. Rated Good in 2018, then Requires improvement in 2022, then Good in 2023 and April 2024.
The latest rating was published about 3 years ago.
How it compares locally
- One of 29 Good care homes in Ealing, out of 35 with a rating.
- Larger than 8 in 10 care homes in Ealing.
What inspectors found
From the Care Quality Commission's assessment published 9 April 2024 (assessment visit 30 January 2024). Quoted under the Open Government Licence.
Elm Lodge is a 'care home' with nursing. The service is registered to support up to 75 older people. At the time of the inspection 59 people were living at the service. The London Borough of Ealing funded or partly funded all the people who lived at the service. This is because they had a contract for the places there.
The home is divided into 5 units. Each unit can accommodate up to 15 people. The units had self-contained communal lounges and dining rooms.
Read the full summary
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
We carried out 2 unannounced visits on 19 and 20 March 2024 as part of this assessment. The visits were conducted by 2 inspectors, a nurse specialist advisor, a member of the CQC medicines team and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We spoke with 19 people who lived at the service and 1 visiting relative. We received written feedback from 4 other relatives. We observed how people were being cared for and supported. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with staff on duty, looked at the environment, how medicines were being managed and looked at records used by the provider for managing the service. These included care records, staff records and audits.
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Safe
Good
Medicines were not always managed in a safe way. We identified some areas where improvements were needed. The provider acted on this, investigated what had gone wrong and made the improvements.
The staff assessed risks related to people's health and wellbeing. People were cared for by staff who were appropriately recruited, trained and supported. The environment was clean and well maintained.
There were processes for learning when things went wrong and responding to accidents, incidents, complaints and safeguarding alerts.
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Effective
Good
People received effective care. Their needs and choices had been assessed and planned for. People's healthcare needs were monitored and met. People had consented to their care and treatment.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Caring
Good
The service was caring. People had good relationships with staff who were kind and who treated them respectfully. People were able to make decisions about their care and were supported to be independent.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Responsive
Good
The service was responsive. People received personalised care which met their needs and reflected their choices. People's diverse needs were respected, planned for and met.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Well-led
Good
The service was well-led. The management team worked closely with staff to monitor and improve the quality of care. The governance systems were being operated effectively.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 4a Marley Close, Red Hill, Greenford, UB6 9UG |
|---|---|
| Phone | 020 3988 5070 |
| Registered manager | Foluke Tella |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 24 February 2023 (opens the Care Quality Commission website) Latest assessment published 9 April 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Minster Care Management LimitedBrand: Minster Care Group |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03676785 (opens Companies House) |
Minster Care Management Limited runs 4 services in London. 4 are rated Good or Outstanding.
Other services run by Minster Care Management Limited
- G Chestnut Lodge Care home with nursing, EalingGood
- G Martin House Care home with nursing, EalingGood
- G Sycamore Lodge Care home with nursing, EalingGood
Nearest alternatives
- G The Grange Care Centre Care home with nursing, 0.3 miles awayGood
- G Neem Tree Care Limited Care home with nursing, 0.8 miles awayGood
- G The Meadows Residential Care Home Care home, 1 mile awayGood
- G Manor Court Care Home Care home with nursing, 1.1 miles awayGood
- G Objective Care Limited Care home, 1.3 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Elm Lodge provide nursing care?
- Yes. The Care Quality Commission lists Elm Lodge as a care home with nursing.
- How many beds does Elm Lodge have?
- The Care Quality Commission's register lists 75 beds at Elm Lodge.
- When was Elm Lodge last inspected?
- The Care Quality Commission's latest rating for Elm Lodge was published on 9 April 2024.
- Who runs Elm Lodge?
- Elm Lodge is run by Minster Care Management Limited. It runs 4 services in London.
- What is Elm Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 April 2024.