Choices Housing Association Limited - 2 Cowley Way

People's experience of using this service: The culture was welcoming and inclusive. People enjoyed living at 2 Cowley Way.

Staff, most of whom had been at the service for several years, cared passionately about their roles and people receiving good health and wellbeing outcomes.

The registered manager had confidence in their staff and the respect was mutual, with a good team spirit and shared understanding of how best to support people.

Feedback from people, their relatives and external professionals was positive regarding the continuity of care and the sensitive, dignified approach of staff. Staff turnover was extremely low and agency staff were not used.

There were sufficiently trained staff, suitably deployed, to meet people's needs safely.

Healthy eating was encouraged, as was healthy living, notably through people being supported to use the gym.

People's individual preferences, likes, dislikes and important information such as allergies and potential triggers to anxiety, were well known by staff.

Regular meetings were held with staff and people who used the service. These meetings were an opportunity to openly discuss a wide range of topics. People and staff confirmed they could raise queries or suggestions in a welcoming, inclusive atmosphere at these meetings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

Good community links were in place and people felt a part of their community. People were encouraged to try new activities and make new friendships.

Records were accurate, up to date and person-centred. Clear systems were in place for the review and audit of all aspects of the service, with support in place from the area manager.

The registered manager had been in post for five months and demonstrated a good knowledge of the needs

of people. People got on well with the registered manager and relatives confirmed they were approachable.

Turnover of staff remained low and staff morale was high.

The care service was managed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk