Adderley Green Care Centre

Some people told us there needed to be more activities provided, the registered manager responded straight away and will address this in the next resident meeting.

Relatives and people told us they felt included in the service and felt confident to raise concerns. Staff told us they felt supported by the registered manager and attended regular meetings.

There was a culture of learning lessons when things went wrong. Safeguarding concerns and incidents were discussed and reviewed in meetings. Staff understand abuse and were confident about reporting any concerns. Staff were recruited safely and received regular training and support.

Risks to people were assessed and mitigated. Care plans and risk assessments were regularly reviewed, and staff knew people well. People and relatives told us they felt the care was safe and person-centred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and staff worked in partnership with other health and social care agencies to deliver good outcomes for people and ensure their needs were met and reviewed. Visiting professionals told us the provider positively promoted advocacy services.

The registered manager and staff understood their roles, and were clear about quality performance, risks and regulatory requirements. There were robust checks and audits in place to monitor quality and safety.