Park Hall
- Care home
- 60 beds
- No nursing
- Dementia care
- Registered since 2021
- Berry Hill, Stoke-on-Trent, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
14 of 76
rated care homes in Stoke-on-Trent are rated Requires improvement, like this one.
Park Hall: inspection record
Rated Requires improvement in March 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Chesford Grange Care Home (Good, less than 0.1 miles away) and Choices Housing Association Limited - 2 Cowley Way (Good, 0.1 miles away).
Nearest care homes:
- G Chesford Grange Care Home Good, less than 0.1 miles away
- G Choices Housing Association Limited - 2 Cowley Way Good, 0.1 miles away
- G Adderley Green Care Centre Good, 0.4 miles away
- G The Meadows Good, 0.8 miles away
- I Ash Hall Nursing Home Inadequate, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 31 March 2023. Quoted under the Open Government Licence.
Park Hall is a residential care home providing personal care to up to 60 people. The service provides support to adults and older people, some of whom may have dementia. At the time of our inspection there were 58 people using the service. Park Hall accommodates people in one adapted building over 2 floors.
What inspectors found
Quality assurance systems were not robust enough. People did not always have health-specific risk assessments in place. Medicines were generally safely managed, although some 'as and when' protocols needed more details. Building safety checks were completed. People and their relatives felt they were safe and protected from abuse. There were enough safely recruited and suitably trained staff. Staff were preventing infections in the home and visitors were supported to come into the home safely. Lessons were learned when things went wrong.
Read the rest of CQC's summary
People had care plans in place, but some were not updated to reflect a change in need and actions had not been taken to seek professional input. People's cultural and religious needs were considered as part of their care planning. Staff were supported through supervisions and meetings. People were supported in line with their dietary needs. The home was clean and well-maintained. Staff supported people in line with other professionals' recommendations.
Systems in place were not always robust enough to identify errors or to make sure they were acted on in a timely manner. People, relatives and staff felt the home was well-managed. There was a learning culture in the service and an action plan in place to address areas of concern. The home manager was responsive to our feedback and resolved issues both during and after the inspection.
No one was at the end of their life, specific training for staff had been planned around this area of support. People had personalised care plans in place. People's communication had been considered as part of their care plans. People were supported to participate in activities of their own choice and staff supported people to maintain contact with their relatives. People and relatives were able to raise concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and respected people's dignity and promoted their independence. Staff listened to people and their relatives.
Questions to ask when you visit
- Safe was rated Requires improvement on 31 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 31 March 2023. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 31 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Rachael Smith
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 31 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 17 of them in the West Midlands. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey, South East
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire, South East
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Park Hall provide nursing care?
- No. The Care Quality Commission lists Park Hall as a care home without nursing.
- How many beds does Park Hall have?
- The Care Quality Commission's register lists 60 beds at Park Hall.
- When was Park Hall last inspected?
- The Care Quality Commission's latest rating for Park Hall was published on 31 March 2023.
- Who runs Park Hall?
- Park Hall is run by Anchor Hanover Group. It runs 131 services in England, 17 of them in the West Midlands.
- What is Park Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 31 March 2023.
Contact
- Phone
- 01782 406925
- Address
- Ubberley Road, Bentilee, Stoke-on-trent, ST2 0QS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Chesford Grange Care Home (Good, less than 0.1 miles away) and Choices Housing Association Limited - 2 Cowley Way (Good, 0.1 miles away).
Nearest care homes:
- G Chesford Grange Care Home Good, less than 0.1 miles away
- G Choices Housing Association Limited - 2 Cowley Way Good, 0.1 miles away
- G Adderley Green Care Centre Good, 0.4 miles away
- G The Meadows Good, 0.8 miles away
- I Ash Hall Nursing Home Inadequate, 1.1 miles away