Hopton Cottage Care Home

We found the following examples of good practice.

Donning and doffing stations were situated in the service and personal protective equipment (PPE) was available throughout the building. All staff had received training in IPC and PPE in relation to COVID-19.

A bedroom with external patio doors had been converted into a visiting room early in the pandemic to facilitate safe visits when permitted. People were also supported to maintain regular contact with friends and family through video calls, telephone calls and visits at the window.

People we spoke with and staff told us they felt safe and were well supported. Numerous activities had taken place in the home and garden whilst people were shielding to maintain physical and emotional wellbeing.

A robust process was in place for professional visits. All visitors had their temperatures checked and were required to complete a lateral flow test if it was essential they entered the building. People and staff received regular COVID-19 tests.

The service conducted regular environmental audits, as well as observations of staff PPE use and hand washing, to ensure infection prevention and control (IPC) processes were robust.

The home was very clean and cleaning processes had increased throughout the service including high touch surfaces.

The five questions we ask about services and what we found