Cooperscroft Care Home

Risks to people's health and wellbeing were managed well and the service promoted positive risk taking to support people to follow their aspirations and achieve positive outcomes in a safe way. When incidents or accidents happened, these were recorded and managed appropriately, and action was taken to reduce the risk of reoccurrence.

The service had systems and processes in place to safely store, administer and record medicines use. Overall, people were receiving medicines safely and in accordance with the prescribers' intentions.

There were enough staff on duty to meet people's needs safely and people told us they did not have to wait a long time for staff to attend to their needs. People were protected from the risk of infection because staff understood and followed good infection prevention and control practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an exceptionally person-centred culture at the service, where managers respected and valued people as individuals with hopes, dreams and aspirations. People were supported to be part of the day to day running of the service from having the opportunity to work in a role for a day, to participating in fire drills and wellbeing talks along with staff. People and their relatives were very complimentary about the management, the staff and their experiences of care at Cooperscroft Care Home. Everyone we spoke with felt their views were sought, listened to and acted on to continuously improve the service.

The provider strove for excellence in all they did and as a result had won a number of awards in recognition of their achievements. They had robust systems in place to monitor the quality of the service, incorporating

the views of people, relatives and staff at all times. There was a strong focus on staff well-being as well as supporting them to develop and build on their skills.

People and their relatives said the management team were very visible throughout the service and were always approachable and responsive to issues they raised. We observed that managers were available throughout the day and appeared to have very positive relationships with people.

The provider worked particularly well in partnership with external professionals and the wider community to ensure high quality care and positive outcomes for people.