Clock Tower Mews

People's experience of using this service: ● Previous breaches of regulations were now met. This meant people experienced a better quality of care that was safely delivered. However, some work continued to be needed to ensure that people's records were fully person centred. The registered manager had an action plan to address this area. ● People were kept safe from harm because assessments identified the risks to their health and well-being. Plans were in place to respond to people's needs. People were supported by a sufficient number of staff who had been trained to keep people safe f. People's medicines were now safely managed and administered as the prescriber intended. ● Staff were aware of people's nutritional needs and supported these well. Consent was now obtained in line with legal requirements. The building was purpose built and adapted to meet the physical needs of people. ● People continued to be cared for in a dignified manner. People's confidential information was now stored securely. ● People's relatives were now fully involved in the review and development of people's care. People were now able to enjoy a range of activities and pursue their individual interests. Concerns and complaints were promptly responded to. People and relatives were confident to raise concerns when necessary. ● Governance systems were now in place to monitor the quality of care provided. Leadership was now visible across the service, and staff, health professionals and relatives were all positive about the sustained improvements.

●Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The registered manager and staff were meeting the principles of this policy.