Park Manor

The service was extremely well-led. Robust systems to monitor and assess the service provided helped the registered manager to identify where improvements were needed, and these were addressed quickly. This demonstrated the commitment to provide high quality care. People were asked for their views about the service and these demonstrated a high level of satisfaction relating to the service they received. People's views were valued and used to continuously improve the service. All staff spoken with were extremely passionate about providing high quality care to people. Comments received from people and their relatives was extremely positive.

People were treated with respect by staff who were kind and compassionate. People's rights to privacy, dignity and independence were promoted and respected. People's choices about the service were valued and used to plan their care.

There were enough staff to ensure people's needs were met. Recruitment of staff was done safely. There were systems designed to reduce the risks of people being abused and experiencing avoidable harm. Medicines were managed safely, and people received them as prescribed. Infection control processes reduced the risks of cross infection.

People were supported by staff who were trained to meet people's needs. People's health care and dietary needs were assessed and met. People had access to health professionals where required. The environment was suitable for the people who lived in the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.