Ashcott Bungalow

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care from staff at the service. Staff and the management team protected and respected people's privacy and dignity. They spoke about people with respect and were knowledgeable about people living at the service. Staff understood how to protect people from poor care and abuse. They had received training on how to recognise and report abuse. Training in this area was regularly updated. There were sufficient appropriately recruited and skilled staff to meet people's needs and encourage them to develop their life skills. Risks to people were appropriately managed.

Right Culture: The service promoted person-centred care involving people who used the service and their families. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management team and staff. People and those important to them, including advocates, were involved in planning people's care. Relatives told us they were comfortable visiting the service and that their relative thought of the service as their home. The management team had a range of systems and processes to monitor the quality of the service and drive improvements.