The Oaks
- Care home
- 6 beds
- No nursing
- Registered since 2010
- West Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
250 of 309
rated care homes in West Sussex are rated Good, like this one.
The Oaks: inspection record
Rated Good in March 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Orchards Good, 0.3 miles away
- RI Burleys Wood Requires improvement, 0.6 miles away
- G Oak House Good, 0.7 miles away
- G Ferndale Nursing Home Good, 0.8 miles away
- G Tushmore Lane Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's inspection report published 23 March 2021. Quoted under the Open Government Licence.
The Oaks is a residential care home for people living with a learning disability and/or autism. People living at the service did not communicate verbally and had other complex needs including sensory impairment. It is registered to provide personal care for up to six people; at the time of inspection there were five people living at the home.
Read the rest of CQC's summary
We found the following examples of good practice.
People were well supported by staff to have telephone and video call contact with their family and friends. The registered manager ensured that in person visits were in a manner which minimised the risk of infection spread, including visits in the gardens.
The provider considered people's anxieties and how their behaviours would be challenged through isolation and lockdown. Staff used lessons learnt and reflection to consider how to support people more effectively when health issues like Covid-19 affected their emotional wellbeing. People had up to date and individual Covid-19 behavioural support guidance on how staff could reduce triggers and pressures associated with social distancing and lock down.
The registered manager had created two Infection Prevention and Control (IPC) Champions to ensure staff were upskilled in IPC measures and to bring best practice to the home. The registered manager and deputy manager undertook clinical infection control training though the World Health Organisation to improve practices relating to outbreak management and how to further improve PC measures to reduce the risk of further transmission.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Liliana Agatine
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 23 March 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alliance Home Care LimitedBrand: Allied Care Limited
- Ownership type
- Organisation
- Companies House number
- 03067211 (opens Companies House)
Alliance Home Care Limited runs 4 services in England, 3 of them in the South East. 4 are rated Good or Outstanding.
Other services run by Alliance Home Care Limited
- G Ashcott Bungalow Good. Care home, Suffolk, East of England
- G Brownrigg Good. Care home, West Sussex
- G The Paddocks Good. Care home, West Sussex
Getting help from West Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at West Sussex County Council
- Ask for a care needs assessment
- Phone: 01243 642121, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: West Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does The Oaks provide nursing care?
- No. The Care Quality Commission lists The Oaks as a care home without nursing.
- How many beds does The Oaks have?
- The Care Quality Commission's register lists 6 beds at The Oaks.
- When was The Oaks last inspected?
- The Care Quality Commission's latest rating for The Oaks was published on 5 March 2019.
- Who runs The Oaks?
- The Oaks is run by Alliance Home Care Limited. It runs 4 services in England, 3 of them in the South East.
- What is The Oaks's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 March 2019.
Contact
- Phone
- 01293 543828
- Address
- 20 Normanhurst Close, Three Bridges, Crawley, RH10 1YL Map (opens Google Maps)
Compare nearby
- G The Orchards Good, 0.3 miles away
- RI Burleys Wood Requires improvement, 0.6 miles away
- G Oak House Good, 0.7 miles away
- G Ferndale Nursing Home Good, 0.8 miles away
- G Tushmore Lane Good, 0.9 miles away