The Orchards

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Where appropriate, staff encouraged and enabled people to take positive risks. Staff knew the best way to communicate with people. Usually, communication was either verbal or through observing people's reactions to suggestions or actions. We spent time observing interactions between people and staff and these were caring and supportive.

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service enabled people and those important to them to worked with staff to develop the service. Staff valued and acted upon people's views. One relative said, "There's nothing that they can improve on. I couldn't ask for any more. As far as I'm concerned, they are tops."