Orchard House

People's experience of the service and what we found: The service was exceptionally well-led by a team of managers and staff who were focused on providing person-centred care, empowering people to reach their goals and best outcomes. There was a strong emphasis on learning from people's experiences and any accidents or incidents.

There was an extremely open and honest culture where people were actively encouraged and empowered to raise concerns through innovative ways. Staff were dedicated to providing a safe and nurturing environment and took pride in their work.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People could be assured they were cared for safely by highly trained, committed and competent staff team. Medicines were safely managed and risks to people's health and well-being were assessed, and measures put in place to mitigate the risks identified. Staff were recruited safely and knew how to protect people from harm or abuse.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk