Mather Fold House

We found the following examples of good practice.

The provider and management team had developed highly person-centred strategies to support people living in the home to understand and respond safely to the risks posed by the pandemic. Easy read social stories had been developed which helped people understand Covid 19 testing and the use of PPE.

Individual risk assessments for people living in the home included information about how to support people who may find it difficult to tolerate testing. Where a person declined a test the home responded by ensuring a small group of staff supported them to minimise the number of contacts they had.

Some people living in the home found staff wearing masks distressing. The risks associated with this were being fully assessed and risk mitigation plans developed which included; maintaining good social distancing and hand hygiene.

The staff had developed a programme of activities based in the home to support people who would normally go out a lot. This included, exercise sessions, movie nights and a take away night.

The provider and management team had developed a new standard operating procedure in response to the pandemic. Regular calls helped ensure everyone was kept up to date with policies and procedures.

The provider and management team had reviewed their contingency plans in the event of a reduction in staff at short notice. Managers were clear about how to manage and prioritise potential risks.

The five questions we ask about services and what we found