Alexander Court
- Care home
- 47 beds
- No nursing
- Dementia care
- Registered since 2025
- Thetford, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection moved it down from Good to Requires improvement.
6 months
since the latest rating was published.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Alexander Court: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Royal Mencap Society - 6 Lamberts (Foxglove) (Good, 0.2 miles away) and Ford Place Nursing Home (Outstanding, 0.2 miles away).
Nearest care homes:
- G Royal Mencap Society - 6 Lamberts (Foxglove) Good, 0.2 miles away
- O Ford Place Nursing Home Outstanding, 0.2 miles away
- G Redgate House Residential Home Good, 0.4 miles away
- – Coronation House Care Home Not yet rated, 0.5 miles away
- G Royal Mencap Society - Woodlands Residential Home Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 27 April 2026 (assessment visit 22 January 2026). Quoted under the Open Government Licence.
We carried out this assessment between 2 February to 19 February 2026. Alexander Court Care Home is a care home providing accommodation and personal care. The service supports people over the age of 65, living with dementia, a physical disability, or sensory impairments. This is the first inspection since a new provider has taken over the service.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
During our inspection we found concerns with audit and quality assurance processes as they did not identify the concerns we found. The environment was not always safe. The entrance door for the service was broken and unlockable. People had access to substances which could be harmful. The care people received was not always safe. Care plans were not reflective of the support people needed for diabetes. When people’s daily fluid intake targets were not being met on consecutive days, no action was being taken. These concerns constituted breaches in regulations relating to good governance and safe care and treatment. We found no harm had come to people.
The service had gone through a recent change of ownership, and during our inspection the care plan documentation and monitoring was transferred from paper care plans to a new electronic care plan system.
We found Alexander Court Care Home had a caring staff team. Staff told us they felt supported by the management team.
People’s needs had been assessed. The provider worked in partnership with other organisations including health, community and faith groups to meet people’s needs.
The provider accepted feedback from this assessment and took immediate steps to affect change where required.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm
This is the first assessment for this service under a new provider. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service under a new provider. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service under a new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service under a new provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service under a new provider. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 27 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 27 April 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 27 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Millie Findlay
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Quinton House Limited
- Ownership type
- Organisation
- Companies House number
- 03100434 (opens Companies House)
Quinton House Limited runs 2 services in England, 1 of them in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Quinton House Limited
- G Quinton House Good. Care home with nursing, Warwickshire, West Midlands
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Alexander Court provide nursing care?
- No. The Care Quality Commission lists Alexander Court as a care home without nursing.
- How many beds does Alexander Court have?
- The Care Quality Commission's register lists 47 beds at Alexander Court.
- When was Alexander Court last inspected?
- The Care Quality Commission's latest rating for Alexander Court was published on 27 April 2026.
- Who runs Alexander Court?
- Alexander Court is run by Quinton House Limited. It runs 2 services in England, 1 of them in the East of England.
- What is Alexander Court's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 April 2026.
Contact
- Phone
- 01842 753466
- Address
- 21 Raymond Street, Thetford, IP24 2EA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Royal Mencap Society - 6 Lamberts (Foxglove) (Good, 0.2 miles away) and Ford Place Nursing Home (Outstanding, 0.2 miles away).
Nearest care homes:
- G Royal Mencap Society - 6 Lamberts (Foxglove) Good, 0.2 miles away
- O Ford Place Nursing Home Outstanding, 0.2 miles away
- G Redgate House Residential Home Good, 0.4 miles away
- – Coronation House Care Home Not yet rated, 0.5 miles away
- G Royal Mencap Society - Woodlands Residential Home Good, 1 mile away