Dunsland House

People's experience of using this service:

People were happy at the service and were supported by staff who knew them well. People felt their privacy and dignity was promoted. People were able to choose how to spend their time and encouraged to make decisions about their care. People's care plans gave staff information on how people wanted to be supported and what their likes and dislikes were.

People enjoyed the activities available. There were communal areas which were well decorated and were used regularly.

The recruitment process and training provided to staff meant that people were supported by staff who were suitable to work in a care setting. Staff felt well supported. People felt in most cases there was enough staff to meet their needs. People had individual risk assessments in place and staff were aware of these. People received their medicines when they needed, and these were managed safely. People and relatives told us they felt happy living at Dunsland. ""It's a home and we feel 100% comfortable with [Relative] being here."

The registered manager was known throughout the home and people and staff were positive about them. All staff were clear about what was expected of them and any lessons learned were communicated well through meetings and handover. The registered manager carried had a robust quality assurance system in place to ensure they provided a good service.

The service met the characteristics for a rating of Good in all key questions.

More information about the inspection finding is in the full report.