Robin Hood House

The home accommodates people over three floors. People had access to various communal areas, such as lounges and dining rooms, where they could spend their time in private or with others. The home had a generous garden and surrounding countryside views which people could enjoy from their bedroom windows.

Care records were not always up to date and not completed in enough detail to ensure staff could fully meet people's needs. Governance systems in place were not always effective in identifying areas in need of improvement. Lessons learnt process was not embedded in daily practice to ensure continuous learning and improvement of care practices.

People and relatives were positive about the staff team and management in the home. People told us they felt safe. However not all safeguarding incidents were reported to the local authority or CQC.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, a detailed record of the least restrictive methods considered for people who had one to one support in place was not kept.