Mansgrove Farm House

The service has four bedrooms and a shared kitchen, lounge, dining room and utility room. There is a separate annexe in the grounds which supports one person.

Infection prevention and control and medicines were being managed well including risks associated with COVID-19. People and staff had received COVID-19 vaccinations and boosters to help minimise the risk of catching the infection.

People were supported to eat and drink enough to maintain a balanced diet. The registered manager and staff worked well with other professionals to ensure people had access to healthcare appointments and received the right support to manage their health needs.

People's care plans were personalised to reflect how they wanted to be supported and what was important to them. Staff were knowledgeable about people's needs and supported them to live fulfilling lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Model of care and setting maximises people's choice, control and independence. The premises provided

each person with their own individual bedroom and shared facilities. Staff had a good understanding of people's individual support needs and empowered people to achieve their own aspirations.

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights. Staff were knowledgeable about people's emotional needs, understood the link between their anxiety and behaviours and supported people well when they needed it. Staff were observed treating people with kindness, respect and compassion.

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People were at the heart of the service with staff providing a network of support around them.