Knoll House

We found the following examples of good practice.

● People were admitted safely to the service. Each admission was carefully planned, and a 14-day period of isolation was completed by each person.

● Staff were provided with a designated preparation area for their arrival at and departure from the service. Personal Protective Equipment (PPE) donning and doffing spaces were available within each corridor of the service with guidance and signs displayed throughout the building. Staff were seen to be maintaining social distance and adhering to the PPE guidance and protective measures in place.

● The service had been providing 'garden visits' with robust infection control procedures in place. Visits were limited and were by appointment only, with times allocated to avoid potential infection transmission with other visitors. The registered manager was assessing a room within the service with a view to being able to safely facilitate visits in the future which would not be weather dependent.

● Procedures and guidance had been developed by the registered manager which had been successfully implemented at the service.

Further information is in the detailed findings below.

The five questions we ask about services and what we found