Tudor House

Tudor House is a residential care home providing personal and nursing care to 13 people aged 65 and over, some of whom may have been living with dementia, at the time of the inspection. The service can support up to 18 people. Tudor house is an adapted building consisting of three floors. People have their own rooms and share communal facilities such as the kitchen, lounges, the dining room and the garden.

People's experience of using this service and what we found:

People were positive about the care they received. One person told us, ''Everything runs smoothly at Tudor House and there are never any problems. I am as happy as I can be.''

People were supported with kindness, respect and compassion by a staff team that took the time to get to know their likes, dislikes and preferences well. People were able to make choices about their care and staff promoted people's independence by encouraging them to be in control of their own lives.

People's support was tailored to meet their individual needs and communication methods. People took part in a variety of activities which they enjoyed. People were encouraged to make and maintain social relationships with family and friends.

People were kept safe from harm and abuse in all areas including medicines. People were supported by well trained and competent staff and there were enough staff to meet people's needs safely. The service was well-maintained and kept clean to promote good infection control. Plans were in place to further improve facilities at the service for people living with dementia.

People's needs were assessed before they began using the service and were re-assessed if people's needs changed. People were offered a wide variety of food and drink and were supported with a healthy and balanced diet. People were supported to see health professionals when they needed support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to a complaints policy and procedure. People's complaints were taken seriously and responded to promptly. People were treated with dignity and respect at the end of their lives.

People, relatives and the staff team were very positive about the management of the service. The registered manager and the provider promoted a positive culture that put people at the centre of their care and support. Audits were completed to monitor the quality of the service and improvements were put in place

where necessary.

The registered manager and staff team had a passion for involving people in the local community and supporting people to access various events and activities available to them. This had a positive impact and achieved good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk