Linsell House

People's experience of using this service:

• People received safe care. Staff understood safeguarding procedures. • Risk assessments were in place to manage risks within people's lives. • Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. • Medicines were stored and administered safely. • Staffing support matched the level of assessed needs within the service during our inspection. • Staff were trained to support people effectively. • Staff were supervised well and felt confident in their roles. • People were supported to have a varied diet. • Healthcare needs were met, and people had access to health professionals as required. • People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives. • Staff treated people with kindness, dignity and respect and spent time getting to know them. • People were supported in the least restrictive way possible. • Care plans reflected people likes dislikes and preferences. • People were able to take part in a range of activities and outings. • People and their families were involved in care planning as much as was possible. • A complaints system was in place and was used effectively. • The registered manager was open and honest, and worked in partnership with outside agencies to improve people's support when required. • Audits of the service were detailed and robust, and any issues found were addressed promptly. • The service had a registered manager in place, and staff felt well supported by them.