Reablement - Urgent Homecare and Falls Response Service
- Home care
- Dementia care
- Registered since 2014
- Central Bedfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 27
rated home care services in Central Bedfordshire are rated Good, like this one.
Reablement - Urgent Homecare and Falls Response Service: inspection record
Rated Good in August 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Walkers Close No overall rating, 1.2 miles away
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- – M&C Home Support Ltd Not yet rated, 2.7 miles away
About the service
From the Care Quality Commission's inspection report published 4 August 2021. Quoted under the Open Government Licence.
Reablement - Urgent Homecare and Falls Response Service is a domiciliary care service providing short- term personal care to people needing support to regain their independence after illness or surgery. At the time of this inspection, 59 people were being supported by the service.
Read the rest of CQC's summary
Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The manager had made the required improvements to the quality of people's care plans and risk assessments. This ensured that staff supported people safely to meet their individual needs. The detailed information in the care plans now helped staff to provide person-centred care. The manager now had access to records stored on the provider's electronic system. This helped them to carry out their role well.
Read the rest of CQC's summary
People were happy with how staff supported them to meet their individual needs, and they felt safe. Those who required longer-term support would have preferred to continue being supported by the service. Most people and their relatives described staff as 'good, caring, friendly and helpful'. There were now systems to ensure that risks to people were well managed.
Communication between people, staff and the manager had improved. People and their relatives told us that they had been involved in planning people's care. They felt able to contact the manager if they had any concerns. There was a system to manage people's concerns and complaints.
The provider had systems to regularly assess and monitor the quality of service. This helped them to continually improve the service. The manager and staff worked closely with health professionals to ensure that people received the right care and support.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Charlotte Ferrari
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 4 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Central Bedfordshire Council
- Ownership type
- Organisation
Central Bedfordshire Council runs 8 services, all in the East of England. 5 are rated Good or Outstanding and 3 have no rating yet.
Other services run by Central Bedfordshire Council
- G Allison House Residential Home Good. Care home, Central Bedfordshire
- G Frogmore Road Good. Home care, Central Bedfordshire
- G High Street Sandy Good. Home care, Central Bedfordshire
- G Linsell House Good. Care home, Central Bedfordshire
Getting help from Central Bedfordshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Central Bedfordshire Council
- Ask for a care needs assessment
- Phone: 0300 300 8000
- Contact adult social care online
- Support for carers
- Paying for care: Central Bedfordshire Council
Checked on the council's website, November 2026.
Common questions
- Does Reablement - Urgent Homecare and Falls Response Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reablement - Urgent Homecare and Falls Response Service.
- When was Reablement - Urgent Homecare and Falls Response Service last inspected?
- The Care Quality Commission's latest rating for Reablement - Urgent Homecare and Falls Response Service was published on 4 August 2021.
- Who runs Reablement - Urgent Homecare and Falls Response Service?
- Reablement - Urgent Homecare and Falls Response Service is run by Central Bedfordshire Council. It runs 8 services, all in the East of England.
- What is Reablement - Urgent Homecare and Falls Response Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 August 2021.
Contact
- Phone
- 0300 300 8164
- Address
- Priory House, Monks Walk, Chicksands, Shefford, SG17 5TQ Map (opens Google Maps)
Compare nearby
- – Walkers Close No overall rating, 1.2 miles away
- – Dezionite - Main Office Not yet rated, 2.7 miles away
- – Dynasty Care 247 Ltd Not yet rated, 2.7 miles away
- – Immerse Care - Main Office Not yet rated, 2.7 miles away
- – M&C Home Support Ltd Not yet rated, 2.7 miles away