High Street Sandy

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The service was within a block of flats. The flats were situated in the centre of a small town. The building design enabled individual and domestic flats for each person with their own separate entry. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate a supported living service.

Staff followed advice from health care professionals and made sure they asked people's consent before caring for them. Staff supported people to manage their meals and drinks and how to reduce the risks of spreading infection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff that cared for them. People told us that staff were "caring", and "kind". They went on to tell us that staff supported them to live as they wanted. Staff involved people in their care planning and made sure they respected people's privacy. Staff worked well together, they understood the services' aim to deliver high quality care, which helped people to continue to live in their own homes.

People told us the staff managed past complaints and concerns quickly and they were happy with the outcomes. Staff supported people to communicate and express their views using a variety of tools.

The manager carried out checks well in relation to how well the service was running. People, relatives and staff all felt supported and valued and told us the provider consulted with them on the care. The manager and team worked well with other organisations to ensure good care outcomes and consistent approaches. The manager actively encouraged staff to reflect on learning outcomes with a view to further develop the quality.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.