Mobelle Home Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People did not have end of life care plans in place to ensure they receive personalised care in line with their choices at the end of their life. Despite this, people's care had not been impacted and as staff worked closely with people and their relatives to provide high standards of care. Since the inspection the registered manager drafted out a questionnaire, for people and their relatives, which they told us will be in place in the near future.

Audits within the service were not clear and did not identify the areas for improvement we found during inspection. The provider's current audits did not cover people's care records to ensure they had detailed and accurate information on people's needs, wishes and preferences.

People were positive about their care. One relative told us, ''The service are amazing, I do not know what I would do without them." Another review read, 'Mobelle and their fantastic team improved life for me and my family tremendously! Always at the end of the phone whenever we needed them, the support they showed to my mum and our family was second to none'

People were supported with kindness, respect and compassion by a staff team who knew people as individuals. There was a focus on people making choices about their support and the staff team promoted people to be as independent as possible within their own homes.

People were protected from harm and abuse by systems put in place at the service. People had assessments in place which ensured care was delivered safely. There were enough trained and knowledgeable staff to support people safely and care calls were always delivered on time.

The manager completed audits to monitor the quality of the service. These included medication audits, daily records and spot checks of care delivery.

People and their relatives were encouraged to feed back about their care and support and were involved in service delivery at all levels. The manager and the staff team worked with other organisations to ensure good outcomes for people using the service. People were positive about the management of the service. The manager was passionate about putting plans in place to continue to improve the way people were supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.