Ashton Lodge

People's safety was promoted at the home through staff and managers regularly monitoring and responding to changes in people's health needs. Professional advice was sought quickly, and plans were made to ensure people were safe.

Care staff knew how to respond to any concerns to protect people from potential harm and abuse. The registered manager ensured checks were completed to ensure people were safe at the home, such as staff recruitment checks, equipment, building and fire safety checks.

There was a positive person-centred culture at the home. The registered manager, deputy manager and activity coordinators made efforts to promote people's interests and to give people a happy and enjoyable experiences at the home.

Staff felt supported and listened to. The management team regularly audited and assessed the service to promote a good standard of care. Staff and relatives spoke openly about the improvements which had taken place over the recent years at the home.