The Limes

People were safe living at the service and risk assessments and care plans were detailed giving good guidance to staff about how best to support people. Staff kept the environment safe and followed good infection prevention control (IPC) practices. Staffing levels at the service were exceptional and staff were trained and supervised to give the best care possible to people. People had incredible support to safely transition between using different services.

People received exceptionally effective care. They had exce experiences when they first started living at the service due to how well their support needs and preferences were assessed. The management team were passionate about staying up to date with best practice guidance and empowering and upskilling the staff team to support people in the best way possible. The way the staff and management team worked seamlessly with other services had led to excellent outcomes for people in relation to their health and wellbeing. Staff had a thorough understanding of how to make sure people were at the centre of all the decisions made regarding their support and put people firmly in control of how they lived their lives.

People received exceptional care from a staff team who had made outstanding effort to not truly get to know them as individuals and understand how best to support them in line with the preferences, likes and dislikes. As a result, people were very relaxed, and content being supported by the staff team. Relatives were fully confident and full of praise for the support staff gave to their family members which enabled them to live their lives to the fullest. Staff knew how important it was for people’s wellbeing for them to have choices in every aspect of their support and to be as independent as they could be. They promoted this choice and independence for people at every opportunity. This resulted in amazingly positive experiences for people.

People are supported in a person-centred manner in line with their individual needs and preferences. Staff support people to understand information in line with the ways they communicate. People are supported to follow their interests and take part in past times which interest them both at the service and out in the community.

The service is exceptionally well-led. The registered manager and provider are fully committed to ensuring people have the best quality care they can, and that people are at the centre of every decision made in relation to their support. They had fostered a hugely positive culture and had ensured the staff team fully embraced every aspect of their job roles, putting people firmly at the centre of their support. The registered manager and provider were hugely skilled in their job roles and had outstanding systems in place both to monitor the quality of the service and take decisive actions to continually improve the service if this was necessary. There was a passion from the whole management and staff team to keep up to date with best practice guidance and be the best they could be in their job roles. The provider had been recognised by numerous professionals and partners for the amazing way they supported people.