Rosalyn House

The home is built over three floors. All bedrooms have an ensuite shower and toilet. There are shared living areas on each floor. In addition, the care home has an enclosed garden and courtyard which is available to people, their relatives and visitors.

Provider governance and oversight had improved at the home. New systems had been introduced to identify and address shortfalls in the service and were used to drive improvements.

Care plans and risk assessments had been reviewed and contained information to guide staff in the delivery of person-centred care.

Recruitment had taken place and the use of agency staff had been reduced. Staff treated people with dignity and respect. People were familiar with the staff and appeared to be comfortable speaking with them.

People had access to activities in the home and the local community. One relative told us, "The picture board on display in the home is lovely to see with all the activities which the people do and their smiling faces." Another relative said, "The activity team keeps everyone motivated."

Staff received training which supported them to provide safe care. Staff understood their role and the expectations of the registered manager. The registered manager completed ongoing checks of the staff practice to ensure this remained safe.

We received several positive comments from relatives about the staff. These included, "The staff are caring and attentive." And, "The staff are genuine and care about people and their needs." Another relative said, "The staff and registered manager are professional, friendly and caring."

The home was clean and had no unpleasant odour. Cleaning schedules were in place which included the cleaning of frequently touched areas.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.