60 Bullpond Lane

People's experience of using this service: People showed they were happy living at 60 Bullpond Lane, they felt safe and comfortable with the staff team. Relatives liked the way the staff supported their family members. One relative said, "The service we receive from some of the staff at Bullpond Lane is exceptional. They are extremely attentive towards us, our [family member], and each other. What draws us to the home the most is its 'family-feel' that welcomes everyone. It's a caring and warm place, that we believe our [family member] feels comfortable and safe in."

Staff were kind and caring and knew each person well. They enjoyed working at the home and felt the registered manager gave them good, supportive leadership. There were enough staff to support people in the way they wanted. Staff received training, supervision, guidance and support so that they could do their job well. Staff respected people's privacy and dignity and encouraged independence wherever possible.

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely. People were supported to be as active as possible. The registered manager and staff team strove for continuous improvement, worked well with external professionals and ensured that people were part of their local community.

Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The size of service meets current best practice guidance. This promotes people living in a small domestic style property to enable them to have the opportunity of living a full life.

The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes, that include control, choice and independence. At this inspection the provider had ensured they were applied.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways: promotion of choice and control, independence and inclusion. People's support focused on them having as fulfilling and enjoyable a life as they chose to lead.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk