The White House

We found the following examples of good practice. • The registered manager and staff team were following effective infection control procedures to help manage the COVID-19 outbreak. • Staff were trained in how to use Personal Protective Equipment (PPE) and we observed them using this appropriately. • Measures were in place for visitors to help prevent the spread of COVID-19. These included being asked for proof of a negative lateral flow test (LFT). All professionals, staff and contractors were asked to provide evidence of having received the COVID 19 vaccine. • The provider understood and followed current guidance on visiting both during the outbreak and when there was not an outbreak. • The service looked clean and smelled fresh. Staff followed cleaning schedules which were checked by the management team to ensure they were completed effectively. Additional cleaning of highly used areas of the home was carried out frequently throughout the day. • People who were COVID positive had been supported to isolate in their rooms in line with guidance. This also applied where people had received an inconclusive test result until a second test was completed with a negative result. • Care was organised appropriately to ensure people confined to their rooms received safe, effective care and were not feeling isolated, while also ensuring other people were not put at risk of infection. • All staff working at the service were vaccinated against COVID-19 in line with legislation. Staff completed testing for COVID-19 in line with current guidance.

The five questions we ask about services and what we found