Turning Point - Sybden

Turning Point – Sybden is a residential care home for people with learning disabilities and autistic spectrum disorders. Turning Point – Sybden can accommodate six people. At the time of our inspection there were six people using the service.

The service was working in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service:

People were safeguarded from the risk of abuse. Staff were aware of what actions to take to ensure people were safe. Risks associated with people's care and support had been identified and plans were in place to help minimise these risks.

Sufficient staff were available to meet people's needs and to ensure they could go out when they wanted to. Trained staff supported people to manage their prescribed medicines.

Accidents and incidents were monitored to identify trends and patterns and the registered manager and provider took action to minimise incidents from re-occurring.

People received support from staff who were trained and supported to carry out their role. People were supported to maintain a healthy diet which catered for their likes and dislikes. People had access to health care professionals as required.

Policies and systems were in in place that supported people's maximum choice and control of their lives. Staff supported them in the least restrictive way possible.

Staff and people had a good rapport with each other. Staff were kind and caring in their approach. Staff maintained people's privacy and dignity and were respectful of their home.

People received personalised care which was responsive to their needs and preferences. Support plans were detailed and provided guidance to staff on how people liked their care.

The provider had a complaints procedure and people felt at ease to raise concerns. No complaints had been received since our last inspection.

The service was well led and had a registered manager and a staff team who were dedicated to providing high-quality care which promoted an open and fair culture. Audits were in place to measure the performance of the service and to action any concerns as they arose.