Wigginton Cottage

We found the following examples of good practice.

● When visitors arrived at the home, they completed a Covid-19 screening questionnaire. Their temperature was also recorded to ensure their visit could take place safely in line with current guidance. ● Social stories had been created to help people understand the pandemic and manage their levels of anxiety. Social stories are short descriptions of a particular situation which includes information about what to expect in that situation and why. ● Staff recreated community activities people enjoyed such as going to the cinema and visiting coffee shops at home which kept people occupied and improved their wellbeing. ● A confidential helpline was available for staff to seek support and advice during the pandemic. The management team had given staff small gifts to say thank you for their hard work. ● Some seating in communal areas had been replaced and rearranged to encourage people to socially distance to keep themselves and others safe during the pandemic. ● Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the provider's infection control policy.

The five questions we ask about services and what we found