Blackwell Road

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support The person received the support they needed to lead a fulfilling and meaningful life. They were provided with support that kept them safe from harm, abuse and neglect, but encouraged independence. They received support with their medicines and staff knew how to identify and act when the person showed signs of anxiety. Staff knew how to support the person.

Right Care The person received care that was appropriate to their needs and helped them to maintain good health. Their health was monitored, and they had access to health and social care services when needed. Staff had a thorough understanding of the person's care needs. Other health and social care professionals, relatives and the person themselves were consulted about decisions affecting the care provided.

Right Culture There was a positive culture at this home. Staff were committed to providing the person with the opportunities to feel part of the community and to lead their life in their chosen way. The person was able to choose what staff they wanted to take them on activities and the provider's flexible approach to staff enabled this to happen. The person had a consistent team of staff, providing consistency and stability for the person. This has led to them achieving many positive outcomes in their life.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk