134 Ashland Road

We found the following examples of good practice.

Visitors had been kept informed of changes to visiting arrangements. Clear guidance had been displayed for people on entering the building and hand washing was encouraged by staff on entering the building. Hand sanitiser, antibacterial wipes and face masks were available for all visitors.

Staff had been supported to shield where necessary. Staff shift patterns were changed to reduce the number of people going in and out of the home. Staff well-being was monitored through supervision.

People received care in their bedrooms for the first three weeks. Staff explained the virus to people using fun activities to engage people and pictures to help people understand the risks to them and the importance of good handwashing and social distancing.

The Registered manager knew how to arrange testing and had been keeping up to date with government guidance.

Staff wore appropriate PPE. Staff carried photos of themselves to show people who they were in case people became anxious of staff wearing masks.

Staff had received Covid19 related training internally and from external health professionals. This included first aid, infection control and how to put on and take off PPE safely. Guidance on handwashing and safe use of PPE had been displayed around the home to remind people of best practice.

An external company was contracted to clean the service daily. The Registered manager told us staff also carried out additional cleaning of high touch points like handles and switches throughout the day. Night cleaning duties were recorded and checked by the registered manager. People used their own equipment which was named to prevent cross contamination.

Further information is in the detailed findings below.

The five questions we ask about services and what we found