Sherwood House

We found the following examples of good practice. ● Access to the home was restricted. No new admissions to the home were currently permitted. This was a decision taken by the provider to reduce the risk of current residents contracting the virus. ● No visitors, other than healthcare professionals and people booked to provide maintenance at the home were allowed inside. Before entering the home all visitors had their temperature checked and were asked a series of questions about their current health. A decision was then made whether to permit them to enter the home. A record of all visitors was recorded at the entrance. This helped to reduce the risk of the spread of infection. ● There were procedures in place to start to commence visitors being able to see people at the home. All pre-arranged visitors will have access to the conservatory area and will not access any other parts of the home. Safe infection control practices were in place within the conservatory to reduce the risk of the spread of infection. ● Staff supported people to maintain contact with family and friends in other ways. This has included the use of technology, such as Skype as well as regular phone calls. ●A colour coded system was in place to help inform staff whether a person in their bedroom had COVID-19 or were awaiting the results of the test. Red meant a person had COVID-19. Amber meant a person was waiting for the outcome of a COVID-19 test. No colour meant the person did not have COVID-19 nor were waiting for the results of a test. This process helped to inform staff what levels of PPE they were required to wear before entering the person's bedroom. This helped to reduce the risk of the spread of infection. ●Staff numbers had been increased on all shifts. This was particularly important to support people who were living with dementia understand the restrictions that were in place because of COVID-19. ●There were adequate supplies of PPE and stock levels were regularly checked. ●Regular testing was completed of staff and people living at the home. The measures put in place by the provider ensured that at the time of the inspection no people living at the home had COVID-19.

Further information is in the detailed findings below.

The five questions we ask about services and what we found