Beaumont House Care Home

People and those important to them were supported to understand safeguarding and how to raise concerns when they did not feel safe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers. Safety risks to people were managed inconsistently as care plans had not always been updated. Some care plans were detailed while others were not. There were enough staff to support people with their needs and staff were recruited safely. Medicines were managed safely. The home was clean and well maintained. All of the quality statements in safe were included this assessment.

People were supported to have choice and control and make decisions about how their support was provided. Staff ensured people’s dignity was not compromised and supported people kindly and with compassion. Kindness, compassion and dignity was the only quality statement looked at under caring during this assessment.

People received person-centred care and support from staff who knew them well. Person-centred care was the only quality statement looked at under Responsive during this assessment.

There were clear and effective governance, management, and accountability arrangements. Staff felt well supported by the management team and there was an open and honest culture. Systems in place promoted quality improvement. The registered manager was aware of their legal responsibilities. Information was used effectively to monitor and improve the quality of care. We only looked at 3 quality statements during this assessment in this key question.