Buddleia House Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were safe and protected from avoidable harm. There were enough staff employed to meet people's needs. Safe recruitment checks were in in place. Risks to people were assessed and measures were in place to manage any environmental risks. Medicines were generally managed safely. Systems were in place to protect people from catching COVID-19 infection.

People were treated with respect and dignity. Staff knew people well and respected their individuality. People were encouraged to retain their independence. We made a recommendation for the provider to look at the care plans review processes to improve family members or relatives involvement in those reviews.

People's support was individualised, their interests, preferences, likes and dislikes were known to staff. People were supported to maintain relationships important to them. The provider had a complaints processes which relatives were aware of and felt able to voice any concerns.

The service was well managed. There was a culture of continuous improvement with a clear focus on ensuring any changes enhanced the quality of the service people received. The home used a range of systems and processes to monitor the quality and effectiveness of the service provided. Actions had been identified and added to the home's improvement plan, which was regularly reviewed.