2-8 Orchard Street

People's experience of using this service: People felt safe at the service and the risks to their safety were well managed with clear strategies in place to reduce the risks for people. They were supported with appropriate numbers of staff. Their medicines, nutritional needs, and health needs were well managed, and they lived in a clean and well-maintained environment. People were supported by staff who had appropriate training for their roles. Staff gained people's consent before providing care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this practice. People were able to express their views and opinions about their care. People had formed positive relationships with staff who knew their needs and preferences. Their dignity and privacy was maintained by a staff group who also encouraged people's independence. There was a positive culture at the service and people felt listened to, they could raise complaints or concerns and know they would be addressed by staff. There was an open culture at the service and the quality monitoring processes undertaken maintained good standards of care for people who lived there.