Ashbourne Lodge

We found the following examples of good practice. ● The service had clear visiting protocols in place with robust infection, control and prevention procedures that all visitors were required to follow. This included guidance upon arrival relating to personal, protective equipment (PPE), COVID-19 testing and a health screening questionnaire. ● The service had identified innovative ways of supporting people living with Dementia to regularly wash their hands and stay safe. For example, people who used therapy dolls were supported to wash their doll regularly. The provider had also created accessible information about the pandemic which people had read and discussed at the service's book club. ● The service was regularly cleaned throughout the day. There was cleaning schedules which staff followed, this included regular cleaning of high touch areas. ● People had individualised plans of care and risk assessments which detailed their choices about receiving visitors and going out during the pandemic. The service had worked with people and visitors to ensure people's choices and preferences were met safely. ● Staff received training in relation to infection prevention and control. Staff told us how they managed risks in relation to COVID-19 such as how they took part in regular testing, we observed staff to be wearing the correct Personal Protective Equipment (PPE) throughout our inspection.

The five questions we ask about services and what we found