Dove House Residential Home

People received safe care and were protected from the risk of abuse at Dove House Residential Home. Risks were identified and managed in ways to help promote people's safety. Lessons were learnt from when things had gone wrong and this helped to improve the overall safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Infection prevention and control practices were followed and the environment was clean and tidy. Medicines were managed safely and in line with good practice. Friends and family members were able to visit people without restrictions in line with best practice.

Checks were completed on staff to ensure they were suitable to work at the service. Staff were supported to have the right skills, knowledge and competence to meet people's identified needs safely.

The service was focussed on people and on providing person-centred care to meet their needs. The service was run with an open and inclusive style. People's views and comments were listened to and used to improve the service.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk