Dove House

Right Support: People were safeguarded from abuse and avoidable harm. The provider assessed risks to ensure people were safe. Staff took action to mitigate any identified risks. There were enough staff to meet peoples needs and staff had received training to support people with a learning disability. People received their medicines safely and were protected from risks of infection.

Right Care: People's capacity was assessed and they were able to make decisions about their care. The provider learned lessons and took action when things had gone wrong. People were supported by staff and a volunteer to access their local community for activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture: Managers and staff were clear about their roles and understood their responsibilities. Relatives were able to visit without restriction and were kept informed. The provider and registered manager were open and transparent. The provider engaged with people and staff involved them with the running of the service. People and staff were encouraged to share and celebrate their own cultures.

Based on our review of safe and well led, the service was able to demonstrate how they were meeting the underpinning principles of "Right Support, Right Care, Right Culture.