Kirk House Care Home

People were protected from the risk of harm and abuse by staff who were currently employed by Kirk House. There had been a recent safeguarding incident to which the registered manager responded appropriately to.

Staff had been recruited in a safe way. There were enough well-trained staff to effectively and safely meet people’s needs.

There were processes in place to learn from things which had gone wrong. Following a recent safeguarding incident, the registered manager had put actions in place to mitigate the incident reoccurring.

People’s needs were assessed and reviewed regularly to ensure staff were able to effectively meet people’s needs.

Care records were detailed and person centred and reflected people’s needs, wishes and choices.

People received support from staff who were kind and caring.

Staff knew people well and understood what was important to people which enabled staff to become more responsive to people’s needs.

The management team were experienced, compassionate and led by example.

There was a positive culture across the service where people told us they felt heard and valued.

The management team were responsive and committed to making improvements. A recent incident at the service demonstrated the management’s pro-active approach to keeping people safe and making Kirk House a safe place to live for people.

Equality and diversity were embedded across the service.

The service worked well with other partner agencies to collaborate for improvement.

There were governance systems in place which assessed and managed the safety and quality of the service. The management team were reviewing their policies and practices to ensure they were fully embedded and understood by all staff.