Sandylee House

Right Support: Staff supported people to access the local community and engage in activities of their choice. However, there was not always sufficient staff to ensure people could access these at a time they wished as staff had to speak with other services to request additional members of staff to facilitate these. People were not always supported by staff who knew how to report potential safeguarding concerns. We made a recommendation to review staff training and competence around safeguarding. People were supported in a safe environment which was well maintained. People were supported by staff who followed infection control guidance. People could decorate their environment in line with their wishes. People were supported to reach their goals and support was focused on their strengths. Staff communicated with people in a way that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by staff who were kind and caring. People's privacy and dignity was respected by staff. People's care plans reflected their needs and promoted their wellbeing. Risks to people were managed safely and staff enabled people to take positive risks.

Right Culture: People were supported by a high number of agency staff. The provider tried to keep consistency and was regularly trying to recruit staff but sometimes this meant staff turnover was high. People and those important to them were involved in planning and reviewing their care. People were supported by a management team and staff that were focused on their wellbeing. Staff placed people's wishes at the centre of what they did. The management team had recently changed and they were in the process of completing reviews at the home to ensure all records were up to date and reflected people's changing needs.