Hooklands Care Home

Hooklands care home is a detached house located in a residential area of Bracklesham Bay. The service has been adapted over three floors.

People and their relatives were happy with the care they received and felt safe with the staff that were supporting them. People were safeguarded from situations in which they may experience harm. Staff knew how to identify potential harm and report concerns. People received their medicines safely from staff trained to administer them. Checks were carried out prior to staff starting work to ensure their suitability to work with people who used the service.

The culture of the service was positive, and people, relatives and staff were complimentary of the management and provider. Comments included, "Staff are listened to by the registered manager and they (the provider) phones every day and comes in regularly to ask how things are going." And "Very approachable and nice. Always available. Can't fault them at all." Improvements had been made to systems and process that monitored the quality of the service being delivered and accuracy of records. Staff knew people well and provided support in line with people's preferences. People's diverse needs were catered for and they were treated with dignity and respect. People and relatives described the staff as caring and thoughtful and said they were treated with care and kindness. Feedback about the service from people and those close to them was positive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. At the time of the inspection one person was living at the service who had a learning disability. Staff were receiving training about communication and support for people with a learning disability. We spoke with the person, who told us they were pleased with the care and support they received.