Heathfield Care Home

We found the following examples of good practice.

All people and staff participated in regular whole home testing for Covid 19. Personal protective equipment (PPE) was readily available and there was plenty of it around the service. Staff wore and used PPE appropriately. Items coming into the service such as deliveries, post and parcels were subject to an isolation period

The premises were clean and odour free. There was an enhanced cleaning regime in place which included regular sanitisation of high touch areas. There was a clear system in the kitchen that identified crockery and cutlery from people who were in isolation and additional sanitisation processes were in place.

People had been supported to stay in touch with relatives using technology such as video and voice activated devises. People made cards and crafts which were sent to loved ones on special occasions ,and a range of activities were available for people to participate in. These included group activities such as regular gentle exercise. People also made use of the fully accessible garden area.

All visitors and contractors were required to undertake Lateral Flow Device (LFD) tests on arrival. Visiting was in line with government guidance and had been adapted throughout the pandemic to ensure visiting was compliant with government guidelines.

The five questions we ask about services and what we found