Lindisfarne House

Staff understood their safeguarding responsibilities. People and relatives spoke positively of the staff and how they felt safe in their company.

The environment was clean, safe and well maintained. There was a refurbishment plan in place.

Staff were recruited safely. They received ongoing supervision and competence checks to monitor their performance.

People received their medicines when they needed them. Medicines were managed safely by suitably trained staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had positive working relationships with external healthcare professionals. They worked openly with them when people's needs changed.

Staff felt they could talk to the management team, and that concerns would be acted on if needed.

Activities co-ordinators worked hard to keep people engaged with regular activities and to facilitate visits from relatives.

Monitoring systems were in place to identify trends and patterns after specific incidents. Not all auditing systems had identified areas where improvements could be made. We have made a recommendation about this.